Zahda, Fazila Monivatu (2024) PERAN MEDIASI WORK ENGAGEMENT DALAM HUBUNGAN JOB INSECURITY, ROLE AMBIGUITY DAN EMPLOYEE PERFORMANCE PADA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN KANTOR CABANG LANGSA DAN KANTOR CABANG LHOKSEUMAWE. S2 thesis, Universitas Malikussaleh.

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Abstract

ABSTRAK Penelitian ini bertujuan untuk menguji pengaruh job insecurity dan role ambiguity terhadap employee performance dengan work engagement sebagai variabel intervening di Badan Pengelolaan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Kantor Cabang Langsa dan Lhokseumawe. Banyaknya responden dalam penelitian ini yaitu 120 pegawai di BPJS Kesehatan Kantor Cabang Langsa dan Lhokseumawe. Metode analisis data yang digunakan adalah Partial Least Square dengan Software Smart PLS. Hasil penelitian ini menemukan bahwa secara langsung job insecurity tidak berpengaruh signifikan terhadap work engagement dan employee performance, sedangkan role ambiguity berpengaruh negatif dan signifikan terhadap work engagement dan employee performance serta work engagement berpengaruh positif dan signifikan terhadap employee performance. Adapun hasil pengujian mediasi menemukan bahwa work engagement tidak mampu memediasi hubungan job insecurity dengan employee performance, tetapi work engagement mampu memediasi hubungan role ambiguity dengan employee performance secara parsial (Partial Mediation) Kata Kunci : Job Insecurity, Role Ambiguity, Work Engagement dan Employee Performance   ABSTRACT This study aims to examine the influence of job insecurity and role ambiguity on employee performance with work engagement as an intervening variable at the Social Security Administration Management Agency (BPJS) Health Langsa and Lhokseumawe Branch Offices. The number of respondents in this study are 120 employees in BPJS Health Langsa and Lhokseumawe Branch Offices. The data analysis method used is Partial Least Square with Smart PLS Software. The results of this study find that job insecurity has no significant effect on work engagement and employee performance, while role ambiguity has negative and significant effect on work engagement and employee performance and work engagement has positive and significant effect on employee performance. The results of the mediation test find that work engagement is not able to mediate the relationship between job insecurity and employee performance, but work engagement was able to mediate the relationship between role ambiguity and employee performance partially (Partial Mediation) Keywords : Job Insecurity, Role Ambiguity, Work Engagement dan Employee Performance

Item Type:	Thesis (S2)
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Ekonomi dan Bisnis > 61201 - Jurusan Manajemen
Depositing User:	Fazila Monivatu Zahda
Date Deposited:	09 Oct 2024 01:50
Last Modified:	09 Oct 2024 01:50
URI:	https://rama.unimal.ac.id/id/eprint/6672

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